Airtel Nigeria, has been named
the most innovative telecoms
operator in Nigeria at an industry
award's event that attracted
regulators, telecoms pundits, top
politicians and seasoned
journalists.
Chaired by Nigeria's former Vice
President, Atiku Abubakar, the
Nigeria's Telecoms Award, is
widely considered as one of the
most prestigious and foremost
platforms for celebrating key
milestones in Nigeria's
telecommunications landscape.
Airtel also emerged the Best
Customer Services Operator at
the event, which held Saturday
night in Victoria Island, Lagos.
Award citations read in the
company's honour said Airtel has
led in innovation and celebrated
several milestones as a business
in the period under review.
According to the citation, Airtel
has grown its network footprints
to become the largest 3.75G
Network in Nigeria and has also
redefined telephony experience
across the country with the
introduction of the revolutionary
High Definition Voice Service,
implementation of Google Cache
Solution, as well as dominating
the 4G landscape with the first
successful field trial-launch of
Long Term Evolution in key cities.
Commenting on why Airtel
emerged the Best Customer
Services Operator, the Award's
organizers said right from when
the Airtel brand was launched in
Nigeria in November, 2010, the
company has maintained a
singular focus of exciting and
delighting telecommunications
consumers; as a result, it has
initiated several programmes to
improve its service delivery as
well as boost customers'
satisfaction on the network.
"Airtel has also taken its time to
build a customer-centric
organization. With the launch of
I-CARE Philosophy for its staff and
key business partners, the
company has adopted customer
service not only as a passion but
a religion that must be practiced
wholeheartedly. - www.leadership.ng
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